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Welcome to VSCOnline!

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What is VSCOnline?

VSCOnline is a state-of-the-art internet-based vehicle service contract and claims management program.

VSCOnline provides fast and accurate contract issuance. When utilizing VSCOnline, dealers and/or representatives can register customers’ vehicle service contracts immediately. All contracts are accurately rated using the vehicle identification number and vehicle mileage.  Registration pages can be printed directly from VSCOnline (by request), ensuring coverage accuracy for the customer. The registration pages should then be attached to the vehicle service contract booklets and given to the customer upon issuance.

VSCOnline also provides the perfect reporting method for the vehicle service contracts issued. Transmittals are produced directly from VSCOnline, selected contracts are batched, each contract in the batch is listed, and the total amount for the batch is calculated automatically. The transmittal and payment can then be forwarded to the Administrator. When issuing registration pages through VSCOnline, there is no need to submit a copy as the registration page is registered immediately (this does not apply when pre-printed field issued forms are utilized).

VSCOnline can also be utilized to file claims. Dealers can submit a request for access and will be provided with a code that will allow them to file claims through VSCOnline. An adjuster reviews the claims that are submitted and approvals are sends back through VSCOnline or the dealer is called if they have any questions.

Dealers are able to access contract and claim information through the VSCOnline Customer Service Inquiry service. All contract and vehicle information can be obtained through the Inquiry as well as claim information, including detailed payment information for claims.

While using VSCOnline, this state-of-the-art system will improve service, support, and eliminate phone time. Dealers and/or representatives will have the following information at their fingertips: Register Contracts, Create Transmittals, Identify Errors, Access Dealer Statements (by request), Register Claims (by request) and Claims Inquiry.


VSCOnline has been perfected to meet the needs of our clients

Benefits of VSCOnline:

  • Register Contracts
    Documents will be virtually error-free with our VIN Decoder, along with quick and easy confirmation of rating and eligibility.

  • Identify Errors
    Receive system messages when incorrect information is entered.

  • Create Transmittals
    Totals generated for easy processing. No more handwritten paperwork.
  • Contract Search
    With a wide variety of search parameters, you can look up a contract on VSC Online for verification.
  • Run Reports
    For convenience, you can run error reports and account statements.
  • Register Claims
    Registering claims from the service department has become as simple as pressing a button. Claims can be registered and received instantly, virtually eliminating telephone interaction.

  • Claims Inquiry
    Look up claims, past and present, knowing immediately where the claim stands, and when payment was made and for how much.